Shipping and Delivery Policy
You can trust that your order will be quickly processed and safely delivered. Shipping is
handled by the product manufacturer. Actual shipping charges apply for both small packages
and freight shipments. Shipping charges are based on the exact weight and dimensions of the
package and then the zip code location to which the order is being shipped. Shipments are
delivered via FedEx Ground, with the exception of larger/heavier items which are shipped by
freight. For freight charges please contact us at firstname.lastname@example.org.
For freight shipments the trucking company is not responsible for unloading the item from the
truck or carrying the item into a building. The shipment is likely to be heavy and or large, so we
recommend that you have someone help you unload the item from the truck and carry it inside.
All products shipped by freight are indicated by: shipped by truck.
For shipping notifications on small parcels please include your email address when placing your
When your shipment is received, be certain to inspect the package as well as its contents
before signing the delivery receipt. All shortages or damage must be noted on the delivery
receipt at the time of delivery.
Please notify customer service email@example.com or 888-998-9907 of any
shortage or damage within 48 hour of delivery.
All returns must have prior authorization. Contact customer service at
(firstname.lastname@example.org) to obtain a Return Authorization Number (RA#). All
returns must be shipped back via prepaid shipping. Collect shipment will be refused. Returns
are subject to a 15% restocking fee.
We respect your privacy. Any and all information collected on this site will be kept strictly
confidential and will not be sold, disclosed to third parties or reused without your permission.
Any information you give to us will be held with care and will not be used in ways that you have
not consented to.
We do maintain a list of the email addresses that you, our customers, provide so that we can
send out promotional messages about E Portable Soccer Goals’ sales and products.
If you wish to have your name removed from or added to our email address list simply email
us at email@example.com, and type "remove from list" in the subject line. You
may also write to us at 10108 Nieman Rd., Overland Park, KS 66214.